Cancellation Policy

We kindly ask all clients to read through our policies before booking an appointment. These guidelines help us to provide the best service and ensure fairness for both clients and staff.

Cancellations & Rescheduling

• We respectfully ask for a minimum of 48 hours’ notice if you need to cancel or reschedule your appointment.
• With more than 48 hours’ notice, we are happy to either:
  • Rearrange your appointment, or
  • Refund your deposit in full.
• Cancellations within 48 hours prior to your appointment will result in the deposit being retained as a cancellation fee.
• If you are a no show it will incur the full cost of the services you have booked.
• A deposit will be required to secure a booking for a long appointment
• You will be asked to pay a deposit if you have previously broken the terms of our cancellation policy

Allergy Testing

• For all new colour clients, and for existing clients who have not had a colour service in our salon within the last 6 months, a skin allergy test is required.
• This must be carried out at least 48 hours prior to your appointment.
• Without a valid allergy test, we are unable to carry out any colour services.

Final Notes

We understand that unexpected situations may arise, and we will always do our best to accommodate you within our policies. Thank you for your understanding and cooperation.